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Delivery

Where Do We Deliver?

Destination Method Cost  Timescale
UK STANDARD Under 1.9kg  £2.89  3-5 Working Days: Please note due to the current situation your order may be delayed. *Service Royal Mail 48hours.
UK STANDARD Over 1.9kg  £3.99

1-2 Working Days: Please note due to the current situation your order may be delayed.

*Service DPD Next Day.

UK Orders Over £49  FREE

1-2 Working Days: Please note due to the current situation your order may be delayed.

*Service DPD Next Day.

West Cornwall Our Delivery Van  FREE This service is available for customers on our local delivery route, and has a minimum spend of £49, and is for the use of customers buying raw and frozen goods only.

 

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National Delivery

Standard National Delivery orders are shipped across Cornwall and the rest of mainland UK, excluding the Scottish Islands & Highlands, Northern Ireland, Isle of Wight, Guernsey. Depending on parcel weight, delivery starts at £2.89 for under 1.9kg and £3.99 if over 1.9kg or free postage on orders over £49. National Delivery orders over 1.9kg will be sent via DPD Courier, or Royal Mail if under 1.9kg. Our DPD deliveries go out with next day delivery, excluding weekends. Delivery can take up to 3 working days. To qualify for next day delivery, your order will need to be placed before 10am, to allow for processing time. Orders made after this time will be sent the following working day. We always strive to offer the best service possible, however we cannot guarantee all orders made before 10am will be able to be dispatched that day.

Click & Collect

Local Shoppers can order your pet supplies so they are ready to be collected from our store in St Erth, Hayle. To take advantage of this service, simply place your order online with us, then enter the code 'CLICK&GO' at checkout, and we will contact you to confirm your collection time. Please do not try to collect your order until we have been in contact with you to let you know your order is ready. In order to collect on the same day, your Click & Collect order will need to be placed before 2pm Monday to Friday, or 12pm on Weekends. If you place an order after these cut off times, your order may not be ready until the following day. We always strive to offer the best service possible, however we cannot guarantee all orders made before the cut off times will be ready to collect that day. Once your order is ready we can only hold your order for 3 working days. After that you will be refunded, minus a 20% restocking fee. If you wish to receive your items after a refund has been made you will need to place a new order on our website.

Raw Local Delivery

We deliver our frozen raw dog food orders ourselves via our Local & Local Delivery+ service twice a week, on Tuesday and Saturday afternoons, to Truro, Falmouth, Penryn, Helston, Redruth, Camborne, Penzance and St Ives, as well as other locations along our route. Minimum order spend £49 on Local Deliveries, and £90 for Local Delivery+ orders. Frozen orders can also be posted via next day delivery to the rest of Cornwall and mainland UK (excluding Scottish Highlands), via our Raw National Delivery Service. For more information about our Local and National Raw Delivery Services, CLICK HERE