Gold Dog Price Promise
Buy with confidence. Our Gold Dog Price Promise policy guarantees you the same price as other retailers so you’re always getting the best deal possible online & in-store.
When you shop with us we want you to have the peace of mind that you're getting the best value for money. We try to check our prices regularly against other retailers because we are committed to offering, not only the best in pet nutrition and the highest level of customer service, but also the very best prices too. So, our promise to you is that if you find the same product on offer at a lower price at one of our competitors then we’ll match that price.
Here’s what you need to do to you get the best price:
Simply click on the 'REQUEST A PRICE MATCH' button located on each product and complete the form OR email us direct at firstname.lastname@example.org with the following details:
- Let our friendly team know the products full name & size
- Tell us where you spotted it! The retailers name (including their web address)
- The price inc VAT (& including the cost of delivery)
- The best telephone number/email for us to reach you on
That’s it! We’ll get back to you within 24 hours in response to your claim, and if we find that the item is indeed cheaper (and in stock) elsewhere we’ll give you a call to take your order.
Terms & Conditions
- The product in question must be of identical specification and offered on the same terms.
- The product must be publicly available for purchase on a UK based website that has a shopping facility and ability to take payment.
- The product must be in stock and available for immediate delivery by one of our competitors. Delivery costs, postage and packaging costs and VAT must be included in the price.
- We must also have the product in question in stock.
- This Price Promise is applicable in respect of any of our UK mainland based competitors.
- Gift vouchers are exempt.
- This Price Promise is not available in respect of auction sites, market stalls, private sales and liquidation (or any other "closing down" or insolvency) sales.
- Typographical errors shall not apply. No affiliate, promotional, voucher code or media discount applies. Any other retailer's price match promotion which offers an additional rebate or other benefit for any price matched product is also excluded.
- We must be able to verify the lower price being offered by the competitor to our satisfaction.
- All Price Promise transactions are carried out at our discretion.
- We reserve the right to withdraw this Price Promise at any time.
- If you have already purchase the item & it has been delivered to you, we are unable to price match.