Thank you for your interest in placing a raw food order! Please read the following information in order to proceed in making your order.
Here at the Natural Cornish Pet Shop, we deliver all of our Local and Local Delivery+ deliveries ourselves.
To ensure your order gets to you quickly before it can thaw, and to be as economic as green as possible when driving our orders out to you, we have implemented new terms and conditions across the board for our delivery services.
Local Delivery+ covers areas within West and Mid-Cornwall that are harder for our team to get to.
These areas include, but are not limited to
St Agnes, Porthtowan, Mount Hawke, Portreath, Godrevy, Newbridge, Kerris, Mousehole, Newlyn, Mawgan, Gweek, Mawnan Smith, Leedstown, Praze-An-beeble, Troon, Four Lanes, Stithians, Caharrack, Bissoe, Flushing, Mylor, Feock, Coombe, Shortlanesend.
Please note, if you order outside of our Local or Local Delivery+ zones, and have not reached the minimum spend for National Delivery, we will cancel your order.
It is at our discretion if you live outside or within one of our delivery zones, please get in contact if you are unsure which service you qualify for.
If you live along one of the main roads to Camborne, Falmouth, Hayle, Helston, Penryn, Penzance, Redruth, St Ives or Truro, you may qualify for Local Delivery. Please use the button below to learn more.
For Local Delivery+ orders, there is a minimum spend of £90.
Our Minimum spend has been implemented to ensure that the quantity of frozen products will keep the whole box chilled. We will not consider smaller orders, due to the risk of stock thawing in transit. If you wish to purchase a smaller quantity of items, please visit us in-store to shop the full range of Raw products. Alternatively, you can share the cost if you and some neighbours wish to make several smaller orders together; for example 3 people in Stithians could each make a £30 order, letting us know they're ordering 'together', and we will happily deliver the orders to you on the same trip!
Our minimum spend also means we can be more economic and greener by only driving larger quantities of stock out to people!
Our Local & Local Delivery+ delivery days are Tuesday and Saturday every week, in the afternoon and early evenings. We DO NOT operate a timed delivery service. Our delivery times will depend on the number of orders and their locations on the day.
We all live busy lives here in Cornwall, if you are not going to be in during our delivery times, please get in contact with us and we can either leave your package somewhere safe (at your risk), re-arrange your order to our next delivery date, or issue a refund with atleast 48 hours notice.
To qualify for same day delivery, you must make your orders before 10am on either the Tuesday or Saturday, to allow for processing and packing time. Orders made after this time will be delivered on the next delivery day.
We strive to offer the best service possible, however we cannot guarantee all orders made before 10am on the day of delivery will be able to be delivered that day.
Our team deliver our Local and Local Delivery+ orders ourselves, with frozen products packed into poly boxes to preserve their temperatures.
These poly boxes can be returned to us for reuse either when we deliver to you, the next time we deliver to you, or by dropping it into our store in St Erth.
National Delivery orders are posted for next day delivery via DPD Tuesday to Friday.
If your order is delivered to you with products damaged, missing or incorrect, you must inform us as soon as possible, and within two days from the date of delivery.
If you notify us of a problem with your goods, we will either make good any missing products, repalce any goods that are found to be damaged or defective, or refund the amount paid to you for the goods in question, at the discretion of Natural Cornish Pet.
If you wish to cancel your order prior to fulfillment, please get in touch and we can cancel your order and issue you a refund. We cannot cancel your order after it has been dispatched.
Email us - firstname.lastname@example.org
Call us - 01736 317123